This Privacy Statement is valid for www.alfamaflats.com, which is owned and managed by Alfama Flats – Beco Dos Ramos. This Privacy Statement describes how we collect and use information, which may include personal data that you provide on our website: www.alfamaflats.com. It also describes the options you have about using your personal data and how you can access and update it.

Collection of information

The types of personal information we collect include:

• Your first and last name, e-mail address, telephone number and address; 
• Credit card details (type of card, credit card number, name of the holder, expiration date and security code);
•  Information about the guest’s stay, including arrival and departure dates, special requests made, comments on service preferences (including room preferences, amenities or any other services used); 
• The information you provide about your marketing preferences or through participating in questionnaires, contests or promotional offers;

You can always choose which personal data (if any) you would like to provide.By choosing not to provide certain data, you may have an impact on your transactions with us.

Data we collect automatically

When using our website, we also automatically collect data, some of which may be personal data. For example, data such as language setting, IP address, location, device settings, device operating system, registration information, usage time, requested URL, status report, user agent (browser version information), operating system, result (visitor or person booking), browsing history, user reservation ID, and types of data viewed. For more information on how we use cookies, see the cookie police.

Purpose of processing

We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and manage your online reservation.
B. Customer service: We use your personal data to provide customer support.
C: Guest comments: We may use your contact details to invite you by email to write a comment after your stay. In doing so, you can help other travelers choose the most suitable accommodation. If you submit a comment, it can be posted on our website.
D. Marketing activities: we also use your data for marketing-related activities, as permitted by law. When we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services or other offers that we think may interest you, we include a link that you can use if you do not want us to send you messages in the future.
E. Other communications: There may be other occasions when we contact you by e-mail, by post, by phone or by text messages, depending on the contact details you share with us. There may be several reasons for doing so, namely:

a). We may need to respond to and handle requests you have made. 
b). If you have not finalized an online reservation, we can send you an email reminder to continue your reservation. We believe that this additional service is useful for you, as it allows you to continue with a reservation without having to search the accommodation again or fill in all the details of the reservation. 
c). When you use our services, we can send you a questionnaire or invite you to comment on your experience with our website. We believe that this additional service is useful for you and for us, as we can improve our website based on your comments.

F. Statistics, improvements and research: we use personal data to carry out investigations and analyzes. We may involve third parties to perform them on our behalf. We may share or disclose the results of such studies, including to third parties, in an anonymous and aggregate manner. We use your personal data for analytical purposes, to improve our services, to improve the user experience and to improve the functionality and quality of our online travel services.
G. Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal or unlawful activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be shared with third parties, such as law enforcement authorities, as permitted by applicable law and outside consultants.
H. Legal scope: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for legal investigations, or to execute agreements or to respond to legal requests from competent authorities , to the extent required by law.

If we use automated means to process personal data that has legal effects or that significantly affects you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal basis

• Taking into account points A and B, we depend on the fulfillment of a contract: The use of your data may be necessary to execute the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to fulfill our obligation to complete and manage that reservation in accordance with the contract we have with you. 
• Taking CH points into account, we depend on your legitimate interests: We may use your information for our legitimate interests, such as offering you the most appropriate content on our website, email and newsletters, in order to improve and promote our products and services, and the content of our website. This is also done for administrative reasons, legal purposes and fraud detection. When using personal data to serve our legitimate interests, we will always balance your rights and interests in protecting your information against our rights and interests. 
• Regarding purpose H, we also depend, when applicable, on our obligation to comply with the law in force. 
• Where necessary, under applicable law, we will obtain your consent before processing your personal data for the purposes of direct marketing. 

If necessary, in accordance with applicable law, we will ask for your consent. You can withdraw your consent at any time by contacting us through any of the contacts listed at the end of this Privacy Statement. If you choose not to use the Cookies described in the parameters C-F and do not have any option to disable them directly (in your browser, for example), please contact booking.alfama@gmail.com.

Safety

BookingSuite follows reasonable procedures to prevent unauthorized access and misuse of information, including personal data. We use appropriate corporate systems and procedures to protect and safeguard information, including personal data. We also use security procedures and technical and physical restrictions to access and use personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

Information retention

We will retain your information, which may include personal data, as long as we consider it necessary to provide you with services, comply with applicable laws, resolve disputes with any parties and, as necessary, allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data that we retain will be subject to this Privacy Statement. If you have any questions about a specific retention period for certain types of personal data that we process about you, please contact us using the means mentioned below.

Your choices and rights

We want you to have control over how we use your personal data. You can do this in the following ways:

• You can request a copy of the personal data we have about you;
• You can inform us of any changes to your personal data, or you can ask us to correct any personal data we have about you;
• In some situations, you can ask us to delete, block or restrict the processing of personal data that we have about you, or to challenge certain ways in which we use your personal data;
• and in some situations, you may also ask us to send the personal data you have provided to third parties.

Where we use your personal data with your consent, you have the right to revoke your permission at any time, subject to the law in force. In addition, wherever we process your personal data based on legitimate or public interests, you have the right to challenge the use of your personal data at any time, subject to applicable law.

We count on you to ensure that your personal data is complete, accurate and up to date. Please notify us immediately of any changes or incorrect information in your personal data by contacting booking.alfama@gmail.com. We will handle your order in accordance with the laws in force.

Questions or Complaints

If you have any questions or doubts about how we process your personal data, or want to exercise any of the rights you have under this notification, please contact us through booking.alfama@gmail.com. You can also contact your local data protection authority about any questions or complaints.

Changes to this notice

As our business changes constantly, this Privacy Statement may also change over time. If you wish to regularly view changes to this Privacy Statement, we invite you to access this Privacy Statement to review the changes. If relevant changes are made or changes that have an impact on you (eg when we start processing data for purposes other than those described above), we will contact you before starting processing.